Privacy Policy pop99

1 Introduction

Pop99 ("we", "Platform") takes member privacy extremely seriously. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information you provide when registering and using the pop99 platform.

As an online entertainment platform serving users in Malaysia, we comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and various internationally recognised data protection standards. Every decision related to data processing is made with our members' interests and rights as the top priority.

This policy applies to all information collected through the pop99 website, mobile app, customer support services, and other communication channels we operate. Continued use of our platform after any policy update is published constitutes your acceptance of the revised version.

2 Personal Data We Collect

We collect various types of information depending on how you interact with the pop99 platform. The following are the categories of data that may be collected:

We only collect data necessary for the stated purposes and do not collect excessive or irrelevant information. Sensitive data such as biometric information is not collected by the pop99 platform.

3 How We Use Your Data

Collected personal information is used specifically for the following purposes:

• Account management: Create and maintain your account, process registration, and complete the identity verification (KYC) required before fund withdrawals
• Transaction processing: Process deposits, withdrawals, and all other financial transactions securely and accurately
• Service communications: Send important account notifications, security updates, and relevant promotional information (with your consent)
• Security and fraud prevention: Detect and prevent fraudulent activity, money laundering, and platform abuse
• Legal compliance: Fulfil legal obligations, reporting requirements, and cooperation with lawful authorities where required
• Service improvement: Analyse usage patterns to improve user experience, platform performance, and product offerings
• Customer support: Provide effective and personalised assistance when you contact our team

We will not use your data for any purposes beyond those stated above without first obtaining your consent.

4 Data Sharing with Third Parties

Pop99 does not sell or rent your personal data to any external party for commercial purposes. However, in the following limited situations, we may share your information:

• Payment service providers: Required transaction information is shared with licensed payment processors such as banks and e-wallet operators to facilitate the processing of deposits and withdrawals
• Identity verification providers: KYC information is shared with accredited identity verification partners to meet compliance requirements
• Lawful authorities: We will disclose information to law enforcement authorities, regulatory bodies, or courts when required by law or court order.
• Technical service providers: IT infrastructure and cloud service providers that help operate our platform are bound by strict confidentiality agreements

5 Cookies & Tracking Technologies

Pop99 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, account security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect anonymised data on how users interact with the platform to help us identify and resolve performance issues
• Functional Cookies: Save your preferences such as display settings and favourite game selections for a more personalised experience
• Analytics Cookies: Helps us understand overall platform usage patterns for planning and improvement purposes

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the pop99 platform.

6 Data Security Measures

We continuously invest in the latest security technologies and procedures to protect your personal data from unauthorised access, modification, or disclosure:

• 256-bit SSL encryption for all data transmissions between users and servers
• Passwords are stored using strong one-way hashing algorithms — no one at pop99 can read your password in its original form
• Strict role-based access control (RBAC) — only staff with legitimate job requirements may access member data
• 24/7 security monitoring and automated intrusion detection systems
• Regular security audits by independent third parties to identify and address system vulnerabilities
• A comprehensive incident response plan to ensure prompt action in the event of any security threat

While we take all reasonable steps to protect your data, no digital system can guarantee 100% absolute security. We encourage you to also play your part in keeping your account secure by using a strong password and not sharing your login credentials.

7 Your Rights as a Data Subject

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:

To submit any request related to the rights above, please contact our support team via live chat on the platform. We will process your request within 14 business days.

8 Data Retention & Deletion

Pop99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Our retention policy is as follows:

• Active account data: Retained for the duration your account remains active and for the period required by law after account closure
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable anti-money laundering (AML) and tax requirements
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes
• Analytics and technical log data: Retained for a maximum of 24 months in a form that does not directly identify individuals
• KYC documents: Retained for the minimum period required by relevant authorities, typically 5 years after the business relationship ends

Once the relevant retention period has expired, data is securely deleted using methods that ensure the information cannot be recovered.

9 Changes to This Privacy Policy

Pop99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or service improvements.

• Members will be notified of significant changes via in-platform notifications or registered email at least 14 days before they take effect
• The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy.
• Continued use of the pop99 platform after any changes take effect constitutes your acceptance of the updated policy
• Previous versions of the Privacy Policy are available upon request through our customer support channels.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how pop99 handles your personal data, our Privacy Officer team is ready to assist:

• Live Chat: Fastest channel — available 24/7 via the chat icon on the pop99 platform
• Email: [email protected] — for formal written enquiries; we aim to respond within 24 business hours
• Response time: All official requests related to data rights will be processed within 14 business days from the date of receipt.

For more information about your rights under Malaysia's PDPA, you may also refer to the official website of the Department of Personal Data Protection Malaysia. We encourage you to visit the page Our FAQ for answers to the most frequently asked privacy-related questions.